At one point last year I started volunteering in the WordPress.com support forums. It started out as a way to procrastinate on my writing and studies, but I soon became hooked. Partly it was the great bunch of established volunteers who welcomed me into their midst and taught me (and are still teaching me) the ropes.
But the true reward is that rush of endorphins every time I successfully help someone solve a problem with their site. That, and the fact that my knowledge of WordPress.com has grown with leaps and bounds as I really dug into the support pages looking for solutions to other people’s problems. In fact, I’ve already incorporated some of the things I discovered thanks to the forums into this blog.
It’s not all fun and games, though. People come to the forums because they have a problem, and unsolved problems lead to frustration. Frustrated people can become…not nice. Some people take their blogs VERY seriously.
But then you also get people who take things in their stride, like the user whose ENTER-key started misbehaving in the post editor. His final reply to the thread really made me smile, and I thought I’d share it with you:
I refreshed Firefox and that fixed the problem. Kind of like electro-shock therapy — not sure exactly what it did, but it made a big difference. The ENTER key behaves as expected now. Who knows for sure what happened to trigger the weirdness, but several possibilities occur to me:
a) I leaned my elbow on the keyboard when reaching for Kleenex and hit a strange key combo that a malicious coder set up when she was passed over for promotion at Mozilla
b) The cat walked on the keyboard and did some sort of feline reconfig
c) An angry God looked down and said, “Let’s fuck with him for awhile”.
d) None of the above
Anyway. Thanks for your help and suggestions.
Onward toward the abyss!
And on that note I wish you a happy weekend 😀