The Good, the Bad, and the Ugly (or how I became a Bitcoin user

Ever since I’ve started working in customer support I’ve been taking much more notice of the type of support I receive from businesses (and of how I interact with support staff, but that’s a story of another day). Recently I had three very different support experiences over two consecutive days, and I thought I’d share them with you.

Let’s start with…

The Ugly

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Time Marches On

And once again I’m a year older today. Funny how that keeps happening, right? This year my birthday is rather special, though.

First, it’s one year to the day since I got the email that changed my life – the email that invited me to interview for a job at Automattic, the company that runs WordPress.com, Jetpack and Woocommerce.

And directly related to that, I’m spending my birthday with my team in Whistler, Canada, where our company is having our annual meetup where all of us come together from across the world. It kinda sucks not to have the wife and kid here with me, but it’s certainly the most exciting way I’ve ever celebrated surviving another year on Earth.

Here’s to the next 35 years 😀

Remembering 2011

Today is the first day of spring, and exactly one year since I switched the design on my blog from Twenty-Eleven to Franklin. I thought I’d take a look back at how if all else fails… looked before the facelift, you know, for the sake of posterity.

if all else fails…top

if all else fails…bottom
This look into the past brought to you by The Wayback Machine

 What was I thinking?

Really. I thought that was clever branding? Thank goodness my taste has developed over time.

Not that there’s anything wrong with Twenty-Eleven. I still think it’s one of the best and most versatile themes we have on WordPress.com, and I regularly recommend it to people. But I think I’ll be sticking with Franklin for a while 🙂